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Accessibility Statement

Swedbank is committed to making its websites and mobile applications accessible, in accordance with the Act on the Accessibility of Certain Products and Services (Swedish law 2023:254), which incorporates Directive (EU) 2019/882 of the European Parliament and of the Council.

This accessibility Statement applies to swedbank.se, the internet bank for private customers in Sweden, and the Swedbank Privat mobile apps.We are continuously working to improve the user experience for everyone and apply relevant accessibility standards. Our aim is to make these websites and mobile applications usable by as many people as possible.

Examples of what you can do

This means, for example, that you can:

  • Navigate our websites using a screen reader.
  • Zoom in up to 400 % without text becoming distorted.
  • Access our recorded seminars with subtitles.

Measures to ensure accessibility

Swedbank takes the following measures to ensure accessibility:

  • We include accessibility in our internal policies and processes.
  • All new services and products launched for private customers are accessible from the start.
  • Accessibility is integrated into our procurement practices.
  • We offer ongoing accessibility training for our employees.

We have also made the text on our websites and in our mobile applications as easy as possible to understand. You will find descriptions and explanations of our services on the relevant service pages, as well as in the specific and general terms and conditions where applicable.

If you have questions about how to use our services, you are always welcome to contact us – via our customer center, the internet bank, or by visiting one of our branches.

Compliance status

swedbank.se, the internet bank for private customers in Sweden, and the Swedbank Privat apps are mainly compliant with Annex I of Directive (EU) 2019/882.

Technical specifications

Swedbank’s digital solutions rely on standard technologies for mobile applications and websites to function with particular combinations of browsers, assistive technologies or plugins. Examples of these technologies include:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are used to meet applicable accessibility standards.

Publication of this accessibility statement

This statement was published on 27 June 2025.

Feedback and contact information

If you have any comments on our accessibility work, please call us or visit one of our branches.

Customer service

Find a branch (in Swedish)

Follow-up

If you have reported a problem that prevents access to content on our website and feel that you have not received a satisfactory response, you may contact the Swedish Post and Telecom Authority.

Complaint about lack of accessibility to product or service (pts.se) – in Swedish

Or, send a letter to:
Post- och telestyrelsen
Hälsingegatan 38
SE-113 43 Stockholm