Personal data is any information that can be directly or indirectly connected to you as an individual such as your personal identity number, name, address, IP address registration number etc.

Personal data might be directly collected from you when we sign an agreement relating to products such as a loan or insurance, but also at a later stage when you communicate with Swedbank and use our services.

Read more about Swedbank’s processing of personal data in “Swedbank’s Privacy Notice in English (pdf).”

We process personal data to provide and market our services and to improve our products. We also process personal data to help us to prevent money-laundering and terrorist financing, to prevent and investigate crimes, and to enable payments executions. Furthermore, personal data is processed to perform credit- and risk assessments.

Read more about Swedbank’s processing of personal data in “Swedbank’s Privacy Notice in English (pdf).”

To be able to supply you with our services, it is at times, necessary for us to share your personal data with other companies within the Swedbank Group or other suppliers that work on our behalf. We place the same demands on our partners regarding confidentiality and security of customer data that we place on ourselves.

We may also share data with, for example, the authorities, Swedish credit reporting agencies and partners within international payment systems, and whenever necessary, as required by the law or judicial processes.

Read more about recipients of personal data in “Swedbank’s Privacy Notice in English (pdf).”

In connection with the processing of your personal data, you have certain statutory rights. You are entitled to find out whether Swedbank is processing your personal data and, if this is the case, to obtain a copy of your data and information about personal data processing (i.e. a register extract).

You are also entitled, in some cases, to have incorrect data corrected, deleted or electronically transmitted. Additionally, you are entitled to object to the data processing and to request us to restrict the processing of your personal data.

If you have any questions about the processing of your personal data, or wish to exercise any of your rights, you are welcome to contact us by visiting our branch offices, by contacting Customer service Centre Private or by using the form “Request for register extract or other personal data right (pdf)” available further down in this section. We will reply to you as soon as possible, but within a month at the latest. Our contact details are available in section “Contact us, the Data protection officer or the Swedish Authority for Privacy Protection”.

You are also entitled not to be subject to a decision that is based solely on automated decision-making, e.g., a home-loan decision or interest-rate decision and are therefore always entitled to request that the decision be made manually instead. In this case, contact Customer Service Centre Private or your bank branch.

Read more about your rights in “Swedbank’s Privacy Notice in English (pdf)” or in the information provided by the Swedish Authority for Privacy Protection (www.imy.se/en/).

Order form “Request for register extract or other personal data right (pdf)

Swedbank will process and store your personal data for as long as it’s necessary for fulfilling the purpose(s) of processing personal data and/or as long as required by applicable laws and regulations.

Read more about retention of personal data in “Swedbank’s Privacy Notice in English (pdf).”

Swedbank uses direct marketing to provide you with personalised offers we assess being useful to you and that would enhance your usage of our services.

Our assumption is that customers want to receive our offers, however if you do not want to receive any direct marketing from Swedbank, visit one of our Swedbank branch offices or contact Swedbank Customer Service Centre Private at +46 (0)771-22 11 22.

If you have any questions about the processing of your personal data, or wish to exercise any of your rights, you are welcome to contact us by using the following contact details:

Postal address: Swedbank AB, GSS Operations, Box 2083, 600 02 Norrköping.
Web: You can easily and securely send messages to us by visiting swedbank.se and logging in to the Internet Bank. Go to Customer service select Contact us and choose Other contact methods and select the topic “Make a GDPR - Request”
Telephone: Customer Service Centre - Private +46 (0)771-22 11 22
Bank branches: Find your local branch office (in Swedish)

Swedbank has appointed a Data Protection Officer that can be reached by postal mail: Dataskyddsombud, Swedbank AB, 105 34 Stockholm or by e-mail: dpo@swedbank.se.

If you want to get in contact with the Swedish Authority for Privacy Protection, we refer you to the contact details available on their homepage https://www.imy.se/en/.